Frequently Asked Questions (FAQs) on Auto Shipping
Q: Will my vehicle be insured?
A: Yes. All of our carriers are insured to meet State and Federal requirements. The car shipping driver will thoroughly inspect the vehicle at pick-up and delivery. When your vehicle is delivered, it is your responsibility to inspect for any damage that may have occurred during the car shipping process. Document any damage on the Bill of Lading and obtain the driver’s signature. The insurance company will not process claims if damages are not documented at the time of delivery.
Q: Do I have to be present when my vehicle is picked up and delivered?
A: No. As long as you leave the keys to your vehicles with someone you trust on both the origin and destination for the car shipping driver.
Q: Can I put anything in my trunk?
A: Number 1 Auto Transport does not authorize personal belongings in the vehicle nor or these items covered by carrier insurance. If you choose to put items in your vehicle, it is completely at your own risk. You may put up to 100 lbs. of personal items in the trunk of your vehicle.
Q: Are you just an auto transport broker?
A: Yes we are a broker and we are proud of it. The word broker in our industry has a very negative connotation. Usually, when a customer asks that question, it’s because of a bad experience with a previous car shipping company. We make sure we deliver on our word to every customer!
Q: How are you different from the bad apples in the car shipping industry?
A: Simply put, we are different because of our beliefs! We don’t lie about vehicle pickups and deliveries. We will not ship your vehicle with a car shipping driver we have never used in the past. If an issue does occur we will make sure it is solved.
We will never say our job is done once we give you the driver’s number. We make sure your entire car shipping experience goes well from start to finish. We do not charge a penny until your vehicle is placed on the carrier. There is no reason for any money to change hands until the car shipping driver has loaded the vehicle onto the trailer.
Q: Why can’t I just call a driver directly and cut your fee out?
A: Anywhere you look search for a carrier on the internet, you’re getting a broker. Car shipping drivers do not pull over on the side of the road to handle calls, make sales or negotiate prices. We ship so many cars with our carriers that we get an exclusive wholesale rate. Drivers don’t always answer the calls of customers when they are busy.
Q: How long will it take to pick up and deliver my vehicle?
A: Over 90% of our car shipping orders ship inside of one week – anywhere from one to seven days – because about 90% of the U.S. population lives in a major metropolitan area. As a car shipping company, we do our best to meet everyone’s requirements. That said, we cannot guarantee auto shipping pickups or delivery dates. Once assigned, the vehicle usually gets picked up in a day or two of the estimated ship date. Click here for more information.
Q: How does the entire car shipping process work?
A: Once you submit your order either online (very secure) or over the phone, the shipping of your vehicle will be scheduled according to the first date available on your shipping order. Ninety percent of our orders get assigned within one week of that date. Once assigned, the vehicle usually gets picked up in a day or two of the assigned ship date. We automatically email the customer when it gets assigned and then the car shipping driver calls your pickup contact. When the driver picks up your vehicle for car transport, he will do a detailed inspection of your vehicle on the Bill of Lading. You will both sign this form and receive a copy. The car shipping driver will call your destination contact from the road as he gets near the destination. The same Bill of Lading will be present on delivery so you can inspect the vehicle.
Q: What kind of auto transporter will move my vehicle?
A: Vehicles will be transported via multiple car shipping carriers – the same type used to transport new vehicles to and from dealerships.
Q: What is the difference between an open and an enclosed car shipping carrier?
A: Open car shipping carriers are similar to those you see transporting cars to and from dealerships. These carriers range in size and capacity. Vehicles that are shipped via an open carrier are exposed to inclement weather and road conditions. Enclosed car shipping carriers also range in size and capacity. Since these carriers are covered, the vehicles in transit are not exposed to weather or road conditions. Enclosed carriers are recommended for custom and antique or classic cars. Enclosed transport is more costly than the open carrier because of the high insurance policy.
Q: Where will my vehicle be picked up and delivered?
A: The vehicle will be picked up/delivered as close to your home as possible. Occasionally, the maneuverability of these large car shipping carriers or your local government regulations will not allow the transporter truck to come directly to your home. In these cases, an alternate site will be selected that contains a large parking lot, such as a shopping mall.
Q: How do I prepare my vehicle for transport?
A: Leave only about a 1/4 tank of gas in the vehicle. A full tank of gasoline adds a lot of costly weight to the transport.
Q: What is a bill of lading?
A: The Bill of Lading serves as a receipt for your vehicle and it represents the contract of carriage between you, the car shipping company and the carrier. The driver will give you a copy of the Bill of Lading at the time the vehicle is picked up. Claims of damage at destination will be based on the condition of your vehicle, as reported before it was transported.
The Bill of Lading is an important document for you. It must be signed by the driver and by you or your agent. It should show the name of the car shipping company, the origination contact, and location and to whom and where it is delivering, plus all pertinent telephone numbers. Review the Bill of Lading to make sure that the place of delivery is shown correctly. Check that the Bill of Lading contains the name, address, and telephone number where the car shipper or authorized agent can be notified of problems and possible delays while the vehicle is in transit. The Bill of Lading should also have the name, address, and telephone number of the carrier.
Q: How do I pay for my auto transport service?
A: Number 1 Auto Transport offers a variety of different payment methods for our customers. We offer secure online ordering as well as quick and easy phone support to pay for your car shipping transport.
Q: What should a consumer do if their vehicle arrives with damage?
A: First thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery, a call should be placed to your carrier or broker to inform them of the damage. In most cases, the car shipping carrier will ask for three estimates and will cover one of them.
Q: How long should an auto transport take?
A: Shipping time all depends on the transporter – listed below are some very basic ideas to help you along the way. Make sure however you contact your car shipper for their actual scheduled times.
- East Coast to West Coast – approx. 7 to 10 days
- Midwest to East Coast – approx. 5 to 8 days
- South to North – approx. 3 to 5 days
All car shipping times are estimated. Do not base your auto transport on these examples without first contacting your car shipper for assistance
Q: How do I get a cheaper price?
A: Sometimes you can obtain a lower price by offering car shipping drivers a larger window for pickup. If either of your origination or destination locations are away from population centers – in a remote area – then you might consider meeting a driver in a nearby big city or town to increase your chances of shipping in a more timely fashion.
For example, any products or services you purchase the more you buy the cheaper the price. The same thing applies to auto transport. We have carriers that have their own clients who ship twice a year with them. Their rate is 200 dollars more than the price I get with my fee included. You ask why? The simplest way to explain it is your offering to ship once or twice a year. We ship 100′s of cars a month! This is still a cheaper price then you would be able to negotiate on your own.