Q: What should a customer do if their vehicle arrives with damage?

A: The first thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery, a call should be placed to your auto transport carrier or broker to inform them of the damage. In most cases, the car shipping carrier will ask for three estimates and will cover one of them.

2020-04-21T13:20:24+00:00