03:00 29 Sep 20
My Car Handlers. What’s your most valued possessions? Family heirlooms? Jewels? For me, it’s my classic cars. Who do you trust handling your items? When it comes to trust in Auto Transpo, there’s a lot of scammers involved with just as many horror stories from the unfortunate scammed. I was almost a victim of this. I researched some companies to get contact info. However, I didn’t research the reputations generously shared by the online reviewer community. Fortunately, my first choice fell through because the nice lady with another car mover, decided to change my form of payment from credit, to cash, after making the transport arrangements. This was the opportunity I needed to properly search for a company by their ratings. That’s when I found, “Number 1 Auto Transport.” First, they told me a firm price up front. This was $800 cheaper than the previous I almost dealt with. I realized how close I came to being ripped off as well as other disappointments from what I’ve read. Second, they arranged an accurate pick up/delivery schedule which is important to make meeting arrangements, (time off work, etc.). Third, they stuck to the contract. There were no surprises. Also, as I’ve read about other places. Considering my first attempts, I was very worried about this type of service. However, Number 1’s handling of my car moves put me at ease. They were proactive from the pickup to the delivery. That is, communications and coordination with all parties. Also, important to me, is the right balance between transactional and polite communications. They’re HQ’d in New York, but I always get more that a NY second of their time. Or, excellent phone etiquette? Yes. That’s a better way of putting it. I always got out a complete question and, the secondary call for what I forgot to ask earlier, which happening to me more frequently these days. I wonder if they could train my workplace proper phone courtesy. Just note however, you’re not getting away with chatting their ear off, they do have a complicated business to run.So, whether or not you choose Number 1, do your homework! There’s definitely info-overload from reviewers, good and bad, but it’s worth the study. Not doing so could be costly and disappointing. Lastly, thanks to all you reviewers for your postings. This was the most important service I purchased in many years.
13:17 11 Sep 20
My car was picked up and delivered from Austin To Dallas on the same day I placed the order. The best auto transport service ever! They really are Number 1!
23:32 02 Sep 20
Excellent service, recommended.
03:19 31 Aug 20
They saved me! My son's car was scheduled to be picked up and the original company I booked never picked it up. Number 1 auto saw my name on the board (all companies can see the same information since they are all dispatchers working with individual drivers) and saw that our vehicle wasn't being picked up. They also were aware of the reputation of the company i was scheduled with at the time. They emailed me asking if I still needed our car picked up. They were kind, patient, explained everything to me and very professional. I called no less than 7 companies when I started this process and none of them were polite - they were ALL rude except for Number 1 auto. They kept my expectations low by telling me exactly how it all works and that it could take up to 7 days for the car to be delivered. I was so stressed from getting screwed from One shot auto and they did everything they could to assure me they could help. It ended up costing me $375 MORE than what I was told by the first company but it was worth it. Brian and his brother were very nice! They put me in touch with the driver directly who was soooo kind. The driver did everything he could to get our car picked up as soon as possible and kept me posted the whole time. Then we were completely surprised when the car was delivered (again by someone very nice) 3 days before we expected it. The only person who wasn't nice (seems every one of these companies has at least one person who's rude on the phone) was the guy who called to arrange for delivery at our destination. He eventually softened but was quite rude initially. Anyway, the car was delivered safely (albeit filthy) and quickly. I will most definitely hire this company again and recommend them wholeheartedly. It was pricey but I believe you get what you pay for and with them, I definitely did.
Dave Van Den Berg
19:07 18 Aug 20
Number one auto transport fulfilled every promise they made to me from pick up date to delivery date to the cost of the transportation. They were professional. I could reach them at any time I needed to find out the status of my delivery. I recommend them highly
14:39 09 Aug 20
We had a great experience and we definitely plan to use Number 1 Auto Transport when we move again in a few years.