Double Booking is Double Trouble
Listen, getting multiple quotes is a great idea. We highly encourage you to look for multiple quotes on time, cost, and quality of service – we’re pretty darn sure you’ll have trouble finding any other company that can compete with Number 1 Auto Transport. And that’s just fine, it doesn’t set anything in stone.
It’s when you follow through with multiple quotes and push into the booking stage that the trouble can begin. Understanding how we contract carriers is important in knowing what double-booking can lead to.
Understanding How We Transport Your Vehicle
Once you reach out to Number 1 Auto Transport and we confirm that you want to work with us, we will move forward looking for a highly qualified, efficient, and economic carrier from our list of preselected veterans and well-reviewed transporters. Part of this involves putting the details of the transport out to the individual carriers and carrier boards.
Auto transport carriers, including our trusted associates, often will look to make tightly packed trips that are efficient. They’ll look for vehicles with similar pick-up and drop-off locations and time requests or look to fill their truck with stops that are on-the-way of an already-committed route. That’s how many of them manage to provide ridiculously low prices that we can pass on to you.
Almost every auto transport company or team you work with will operate in a very similar manner. Some will post on the same boards and will court the same carriers. Carriers will see multiple listings pop up with your details – the make, model, year, pick-up and destination points, details such as drivability or any special requirements. They may see more than two or three, depending on just how hard the client is pushing. It has the potential to cause plenty of confusion.
Land of Confusion
All of this confusion generally leads to one of two things:
- More than one carrier shows up, and you are billed for the efforts of all carriers involved. Many carriers will charge a cancellation fee once the transporter has been dispatched.
- More often, no carriers will take the bid or show up, because when most carriers see multiple bookings, they will ignore them because they don’t know who really has the order.
Suddenly, something you thought will create a win-win situation for yourself, is now a lose-lose situation for yourself, and often for the brokers you’re working with.
For you? You’re now either behind a few days or out a few extra dollars. If you were expecting to move multiple vehicles or could have the need to move vehicles in the future, you’ve also likely lost the chance to build a solid relationship with a broker or company.
For brokers, this could lead to the loss of trust with carriers and could stress their ability to provide service going forward. In the auto transport business, trust is a commodity. If a broker or auto transport group develops a reputation for being responsible for double booking, they are likely to lose trusted partners.
At Number 1 Auto Transport, we’ve worked hard to develop relationships with our carriers and customers alike. It’s how we manage to consistently provide on-time, on-budget, damage-free vehicle transport. We work diligently with our customers and our carriers to ensure that there is no confusion in requests and acceptances.
The Accidental Double Book
We know that not all double bookings are intentional. Sometimes you may have forgotten that you already confirmed with one broker or transporter. Some brokers have also been known to take quote acceptance as permission to move forward with booking, even though the customer hasn’t signed off on anything yet.
At Number 1 Auto Transport, we go to great lengths to avoid being part of the confusion. We will go over the details of your transport request with you and confirm that you have not already selected a second party. We will not move forward with any booking until it has been thoroughly confirmed with the customer and signed off on – we’ll check with you again once you’re ready to accept our quote and move on with booking.
So, remember, never hire more than one auto transport company, and make sure you’re hiring one you trust! Here at Number 1 Auto Transport, we look at every quote as the potential to start a long-term relationship. We feel that by creating a relationship, we can nip that worry in the bud – once you ship with us, you’ll never want another auto transport company touching your cars, trucks, SUVs, or motorcycles!